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Turning Complexity into Scalable, Impactful Design
I'm a User Experience Designer with experience leading complex, cross-functional design initiatives in Enterprise SaaS; I specialise in transforming technical workflows into intuitive experiences and close collaboration with engineering, PMs, and stakeholders to drive strategic alignment. My strengths lie in data-driven design, facilitation, and delivering real outcomes at scale.
Project spotlight
Explore my latest publicly available work from 2023-24; recent/on-going projects are under confidentiality.
Explore my latest publicly available work from 2023-24; newer projects are under confidentiality for now.
Testimonials
Engineer re. Cross-functional Collaboration
Over the 2nd half of 2023, my squad have been working with the design team at a much closer level than we have previously done. You have been a huge part of that relationship, whether it is through driving the regular interlocks or through conversations on the slack channel. This is a level of engagement that we’ve not had previously. I’ve been impressed by the way that you’ve run the meetings too. They are always focussed and there is a good level of conversation, but they can adapt too."
Senior Program Director re. Design Contributions
Charlotte, thanks for doing such an excellent job with the designs of the monitoring experience that our product has been seriously lacking. Great outcome in supporting us bringing the first phase to the market this month! [PM name] shared that you’ve done outstanding work in teasing out key requirements and use cases from the broader team, bringing thoughtful, and high quality work to the job every day. Thank you!"
Visual Designer re. Design Coaching
Charlotte has been fundamental in helping explore my t-shape UX skills through facilitating sketching sessions and various EDT workshops. Through her leadership, I’ve been able to apply EDT techniques that I’m familiar with, into an actual product use case. Its been great to see Charlotte lead these sessions with stakeholders across the product, including development and pm."
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